Our products are delivered by mulitple postal services, such as GLS, PostNL and DPD. We only home delivery and if no person is available to receive the goods it will be delivered at a pickup point on which you should be informed by e-mail by the delivery service.
If your products are in stock it’ll be ready for shipping within 24 hours.
If your products are in backorder(expect pre-orders) it’ll be ready for shipping within 2-3 days.
The delivery time in The Netherlands and Belgium is 1-2 business days. Orders after friday 15:00 / will be handled on Monday. No orders will be processed or shipped in the weekend.
Please note: Customers outside the EU have to pay an additional import tax.
Do you want to return the product(s) for any reason? Please return it stating the ordernumber to:
– Your return must be delivered to our address and not to a parcel point.
– The costs of returning the product will be paid by the customer.
Return the product(s) in a suitable shipping package. Make sure the package is thoroughly sealed.
We strongly advice to ship the product(s) with track and trace and add a copy of the invoice or write your ordernumber on the package.
When we receive the product(s) we check if we see signs of use. (E.g. make up or perfume). We only accept product(s) which have not been worn (except fitted), not been washed and show no signs of use.
In case the product(s) you’ve received is wrong, broken or damaged in any way, please follow the following steps. Please contact us at email@example.com. Mention your order number, the reason the product(s) is faulty, a copy of the invoice and some proof (E.g. a picture).
If you return a product, we will credit it by default. You can re-order the correct size via the website. Within a few days after receipt, we will process the return. It can take up to 15 days for the money to be credited to your bank account.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.